Red Brick Building & Repairs

Choosing a company to take care of your home repairs is a big decision. Not only are you putting faith in the service they provide, but you’re also investing your time and money into their business. As builders in Derby who also specialise in home improvement, we understand it can be difficult to know whether you’ve selected the right people for the job. To make the process easier, we’ve highlighted some of the questions we think it’s worth asking prospective building and repair companies to put your mind at rest.

Are they local and based in Derby?

When researching a building company, it’s always worth checking to see whether they’re local and familiar with the surrounding area. Choosing a business that operates in Derby has its advantages because you’ll be dealing with individuals who are members of the community. They’ll understand the requirements and expectations of their customers and the importance of providing personal service. If you phone Red Brick, the person who answers the phone is the same person who will come out to your property and provide a no-obligation quote.

So, you’ll have one point of contact from the start and be able to speak to them at any time if you have a query. A local company will also understand that to maintain its reputation, they need to provide a professional and reliable service while being friendly, approachable, and genuine at all times.

Are they happy to take on smaller jobs?

Some building companies prioritise larger construction and renovation projects. While there is the right time and place for this service, there are occasions when it’s necessary to call someone who can deal with smaller jobs for you too. Even if you’re confident in completing DIY tasks such as painting, plastering, or plumbing, finding time to complete these jobs can be difficult, and it’s often easier to call in an expert who can help.

At Red Brick, we’ll happily take on jobs that you may initially dismiss as being ‘too small,’ or ‘not worth bothering someone about.’ Sometimes, there are other issues to consider, such as mobility, not having the correct equipment or finding it hard to complete the work in between other commitments. Whether it’s a task that will take a couple of hours or a few days, it’s worth checking to see that the business you’re in contact with can accommodate your needs from the start.

Are they Age UK Accredited?

If you want extra assurance that the building company you enquire with is reputable, it’s worth having a look on the Age UK Business Directory. This is an extensive list of businesses from different sectors that have been checked by regional Age UK staff and agreed to abide by their customer charter. By looking through the directory on their website, you’ll know that the listed businesses will have passed the relevant checks needed to qualify as reliable and trustworthy.

Although the free service was designed to help older people find a business service that they’re comfortable with, the directory is available for anyone to view. By choosing a building and repair company that’s affiliated with the Age UK charity, you can be reassured that they’re hardworking, and professional and take pride in the service they provide. What’s more, by making the effort to comply with a series of specified checks, you’ll know that they take their reputation seriously, and take pride in the work they do.

If you’d like to speak to Red Brick Building and Repairs about a job you’d like doing, or would like to know more about the services we provide, please phone Guy on 07507 117 205 or email info@redbrickbr.com.

We’ve all heard stories of cowboy builders who take advantage of the elderly and vulnerable by charging them for work and not completing it. As much as people can often come across as professional and trustworthy, the sad truth is that many builders and traders set out to con customers who put their faith in them. This can make choosing the right business or service very difficult, especially if you live on your own or don’t have anyone nearby to offer advice. At Red Brick Building and Repairs, we take our reliability very seriously, which is why we’re registered on the Age UK Business Directory.

What is the Age UK Business Directory?

The Age UK Business Directory helps older and vulnerable people find a trustworthy business that’s near to their home. All the companies and services that are listed will have been checked and approved by Age UK staff, so you know that they’re genuine and meet the necessary criteria. As well as containing details about traders such as builders, plumbers, gardeners and plasterers, the Directory has information on other useful services including hairdressers, solicitors and home care. These businesses will have all met the requirements set by the Age UK charity, which deems them as reputable professionals who will act fairly and sympathetically to the customers they’re dealing with.

What are the benefits of using a business that’s affiliated with the Age UK charity?

Although the Age UK Business Directory was designed to help those who are older or considered to be in a more vulnerable position, it’s a free service that can be accessed by anyone. It’s essentially a source of information for people who want to make sure they employ the services of an authentic business with a solid reputation. This means that if you contact Red Brick, you’ll have peace of mind that we have been vetted by a registered charity and that they approve of our business practices. What’s more, Age UK has remained in contact with us and spoken to our previous customers to make sure they’ve been happy with the service we’ve provided. Finding someone you’re happy to have in your home to deal with a repair or maintenance job can be a daunting process, so we want to make it as easy and stress-free as possible.

Does the Age UK Business Directory only apply to the Derby area?

If you’re based in Derbyshire, the Age UK Business Directory is a useful resource to have at your disposal. However, the free service isn’t limited to Derby and the surrounding areas, it also covers Nottinghamshire, Leicestershire, Birmingham, London and West Yorkshire. All the businesses that fall under each sector will have met the criteria established by Age UK and be respectful of their customers’ circumstances. As part of the Directory’s specifications, Age UK staff will also conduct follow-up calls to make sure that the businesses that are listed continue to comply with their guidelines. This provides extra reassurance that the businesses listed are consistent in their reliability and will continue to consider the vulnerability of their customers.

Speak to Red Brick Building & Repairs – We’re based in Derby!

Guy at Red Brick is happy to speak to anyone who needs repair or maintenance work carrying out in their home but feel apprehensive about the process. Whether it’s showing photos of our previous projects or getting to know us before the work starts, we will do what we can to put your mind at rest. You can phone us for a chat by calling 07773 019 410 or email info@redbrickbr.com if that’s more convenient.